Bainisys Solutions FAQ
Welcome to the Bainisys Solutions FAQ. Here you can learn about our technology consulting services, security systems, Roomminister workplace solutions, distributed technology products, warranty policies, and after-sales support.
Discover Bainisys Services and Solutions
Explore helpful information and answers about our technology consulting services, integrated security systems, and Roomminister smart workplace solutions. Learn more about our products, system integration capabilities, customizable solutions for different organizational needs, warranty coverage, and after-sales support—helping you confidently choose the right technology to enhance your organization’s operations.
1. Does Bainisys provide both hardware and software solutions, as well as consulting for security improvement and software application in organizations?
Yes. Bainisys is a technology consulting company with over 21 years of experience. We deliver complete Smart Workplace solutions under the Roomminister brand, including the Meeting Room Booking Solution, Hotdesk Booking Solution, and Visitor Management Solution (Covering Visitor Management and Parking Management). In addition, we provide other solutions such as Command Center, Access Control, CCTV, Digital Signage, etc.
2. What is the difference between a Solution and a Product at Bainisys?
A Solution is a system designed to be ready-to-use, eliminating pain points and complexity to solve specific need. For example, the Meeting Room Booking Solution helps organizations manage meeting spaces effectively. A Product, on the other hand, is a standardized software or hardware developed to support these solutions. For instance, the Roomminister software is a Product that powers the meeting room booking solution, alongside other integrated products.
3. What are the advantages of using multiple Roomminister Solutions (Meeting Room Booking, Hotdesk Booking, Visitor Management including Parking Management) under one platform?
Using multiple Roomminister Solutions on a single platform provides a seamless user journey and unified security: one place to manage meeting, desks, visitors, and Parking Management—reducing complexity and enabling easy expansion.
4. Can the Meeting Room Booking Solution integrate with email and collaboration systems like Google, Microsoft 365, Microsoft Teams, Zoom, and Cisco Webex?
Yes. The Meeting Room Booking Solution integrates with Google Workplace (Gmail/Calendar), Microsoft 365 (Outlook/Exchange/Entra ID), Microsoft Teams, Zoom, and Cisco Webex so booking and conferencing flow together.
5. Does the Meeting Room Booking Solution come with a mobile application?
Yes. The Meeting Room Booking Solution includes a mobile app for iOS and Android to book, reschedule, get notifications, and check in via QR or mobile credential.
6. Does the Parking Management system include barrier gates and required hardware?
Yes. Parking Management within the Visitor Management Solution includes both software and hardware. Our team can also recommend kiosks and devices that best fit your site.
7. How secure are Roomminister Solutions in terms of data protection?
Roomminister Solutions offer enterprise-grade security—encryption (HTTPS/TLS), role-based access control, and SSO/MFA integration—to protect booking data, visitor logs, and credentials.
8. Besides the Roomminister products, does Bainisys also act as an importer or official distributor for other technology brands? What are they?
Yes. Bainisys is also an authorized importer and main distributor for several leading global technology brands, including:
Suprema – Biometric Access Control Systems
Titlis – Command Center Console (Desk) and Infrastructure Equipment
HID Global – Biometric and Access Control Solutions
Verkada – Cloud-Based CCTV and Security Cameras
Innodep – AI Solutions for Smart City and Video Management
Inrico – PoC (Push-to-Talk over Cellular) Radio Communication Solutions with enhanced safety features
Harmonix – Customer Relationship Management Software for Call Centers
Hanwha – CCTV and Security Camera Systems
HIKVISION – CCTV, Access Control, and Barrier Gate Systems
…and many other complementary hardware and software solutions that support our Smart Workplace and Security ecosystem.
9. If I am interested in any Solution or Product from Bainisys, what is the easiest way to contact?
You can reach us via Contact Us. Our team will promptly get back to understand your requirements and provide consultation.
10. What makes Roomminister different from other workplace management systems?
Roomminister is a unified platform that combines the Visitor Management Solution, Parking Management, Meeting Room Booking Solution, and Hotdesk Booking Solution—delivering a seamless experience with centralized access control and scalable customization.
11. Can Roomminister be customized for different industries or unique workplace requirements?
Yes. Roomminister Solutions—including Visitor Management Solution, Parking Management, Meeting Room Booking Solution, and Hotdesk Booking Solution—can be tailored for offices, universities, hospitals, government agencies, and manufacturing sites.
12. How can I become an authorized reseller of Bainisys products or officially distributed brands?
You can contact us via the Contact Us. page to apply for reseller registration. Our sales and partnership team will provide complete information and guidance throughout the registration process. You may also reach us directly through email or LINE Official for support.
13. What is the warranty period for products purchased from Bainisys?
The warranty period varies depending on the product type.
- Software: Warranty and technical support coverage are provided under the Maintenance Agreement (MA) or Service Level Agreement (SLA) specified in the purchase agreement or purchase order.
Hardware: Warranty terms are subject to the manufacturer’s official Warranty Policy, which may differ based on brand and model. These terms are outlined in the corresponding purchase documents.
14. What is the main after-sales service channel of Bainisys?
Bainisys provides after-sales support through multiple channels, including phone, LINE Official, and email.
However, the primary official contact channel for technical and service support is via email:
sale@bainisys.com
Still have questions?
Talk to our team about Roomminister and Bainisys smart workplace solutions.