IP Contact Center (IPCC) software is a powerful accounting and reporting application for Cisco Unified Contact Center Express (UCCX). It provides call center reporting through an advanced filtering engine. These reports can be created and scheduled in order to analyze and monitor the usage and performance of the contact center. Apart from the various add-on modules, it also provides a real-time Key Performance Indicator (KPI) monitoring portal to keep trace of both active and inactive (unanswered) calls.

State-of-the-art
IPCC supports Cisco Unified Contact Center Express (UCCX) and Cisco Unified Communications Manager. We also provide a unique solution to exclusively match our client's business requirements.

Reporting Features
IPCC has the advanced filtering capabilities, which enable users to monitor the call. For post-processing purposes, or stored in long-term data storage for future analysis, it can be exported in many different kind of formats. IPCC also features an Option to schedule on shot or recurrent reports generation.

Detection & Alarms
As an intrusion detection system, IPCC protects you from any intrusion by reporting malicious or unusual calls.

User Defined Call Charges
• Predefined Standard Call Charge Rates
• User-defined Call Charge Rates Profile
• The best-match algorithm is used to receive the best phone traffic billing calculation.

  Service:

Assure your team with Onsite
With prompted engineers for onsite service, we will work with you closely and do guarantee your system to run properly.

Software Patches Update
Our R&D teams are continuously working to build an innovative system and deliver it to our customers. With software patch update, customer will gain more efficiency in their program and catch up the latest technology in everyday business.

Software Maintenance
Apart from experience and skill in software development, we also focus on service to our customer. More than 10 engineers are ready to help maintain our customers' system and taking care of their problems.